We know it’s tempting to skip these Terms of Service, but it’s important to establish what you can expect from us buy our goods and use our services, and what we expect from you.
These Terms of Service reflect the way The Pergo Group business works, the laws that apply to our company, and certain things we’ve always believed to be true. As a result, these Terms of Service help define The Pergo Group's relationship with you as you interact with our services.

We specialize in offering a comprehensive range of premium outdoor solutions designed to elevate your outdoor living experience. Our flagship product, the M8 Pergola, stands as the pinnacle of modern outdoor architecture, combining innovative design and sturdy construction to provide an elegant and versatile addition to your space. Our expert installation services ensure a seamless and hassle-free setup, allowing you to enjoy your pergola quickly and effortlessly.

• Product Returns: We accept returns within 30 days of the purchase date. To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in its original packaging.
• Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
• Non-Refundable Items: Certain products are not eligible for returns or refunds, including customized or personalized items.

Cancellation Policy:

• Order Cancellation: You may cancel your order within 24 hours of purchase for a full refund. After this time frame, the order may have been processed for shipping, and cancellation may not be possible.
• Cancellation Process: To cancel an order, please contact our customer service team with your order details. If the cancellation is feasible, we will confirm it via email and process the refund accordingly.
• Refunds for Canceled Orders: If the cancellation is successful and the order hasn’t been shipped, a full refund will be issued using the original payment method.

These policies serve as a general example and can be tailored to the specific needs and nature of your business. It's important to have these policies clearly stated on your website or in your terms and conditions to manage customer expectations and ensure transparency in business transactions.

• Order Processing Time: Orders are typically processed within 1-2 business days after placement.
• Shipping Duration: We provide trackable shipping options for all orders, with deliveries expected to arrive within 7 to 14 days from the date of order placement.
• Free Delivery: We are pleased to offer free delivery on all orders, ensuring that your products reach you without additional shipping charges.
• Track Your Order: Once your order is dispatched, a confirmation email containing a tracking number and instructions on how to track your package will be sent to you.
• International Shipping: Please note that international orders may be subject to customs clearance procedures, potentially extending the delivery timeframe.
• Shipping Methods: We utilize trusted shipping carriers to guarantee prompt and secure delivery of your order.
• Shipping Charges: Enjoy the benefit of free delivery; there are no shipping charges for standard deliveries within our specified regions.

This information aims to highlight not only the estimated delivery period and tracking facility but also the added advantage of free shipping, which can be an attractive feature for potential customers.

• No Planning Permission Required: The installation of our M8 pergola typically does not require planning permission, as it falls within permitted development rights. This means that in most cases, you can install the pergola without the need for formal planning consent.
• Consideration for Soil Based Surface: If you plan to install the pergola on a soil-based surface, it is recommended to use concrete footings to ensure stability and structural integrity.
• Concrete Footings Installation: We offer the service of installing concrete footings to securely anchor the pergola to a soil-based surface. Our professional team can handle this process, ensuring the appropriate foundation for the pergola installation.
• Compliance with Local Regulations: While no planning permission might be required for the pergola itself, it's essential to be aware of and adhere to local building regulations and guidelines specific to your area.

This information helps customers understand the general guidelines about planning permission and emphasizes the need for concrete footings when placing the pergola on a soil-based surface. Additionally, it highlights your service offering for installing the necessary concrete footings to ensure a proper foundation for the pergola.

• THREE-Year Guarantee: We proudly stand behind the quality of our products. We offer a comprehensive two-year guarantee on our M8 pergola and associated outdoor amenities. Should any issue arise within this period, we are committed to resolving it promptly.
• Swift Resolution: In the event of any problem or malfunction with our product, our dedicated team will strive to address and rectify the issue as quickly as possible. We prioritize customer satisfaction and aim to provide efficient solutions, including the supply of a replacement if necessary.
• Exclusions for Subscription Plan Members: Please note that if you are a member of The Pergo Group subscription plan, the standard two-year guarantee may not apply. Members of the subscription plan are entitled to specific benefits and terms outlined in the subscription agreement.

This statement outlines the two-year guarantee for the products, emphasizing quick issue resolution and replacement if needed. It also notes the exclusion of the guarantee for subscribers to The Pergo Group subscription plan, as they receive different benefits and terms within their subscription.