At The Pergo Group, we are dedicated to providing high-quality products that stand the test of time. We understand the importance of your investment, which is why we offer warranties to ensure your peace of mind. Below are the details of our warranty coverage:

1. Pergolas & Pizza Ovens: 3-Year Warranty

All our pergolas and pizza ovens come with a 3-year warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service conditions.

What’s Covered:

• Structural defects or issues with materials
• Manufacturing defects
• Malfunctions under normal usage

What’s Not Covered:

• Damage caused by misuse, neglect, or accidental damage
• Wear and tear from normal use over time
• Damage from extreme weather conditions, unless otherwise stated

How to Make a Warranty Claim:

If you experience an issue within the 3-year warranty period, please contact us at [contact email/phone number]. Be sure to include proof of purchase, a description of the issue, and clear photos of the affected area for faster resolution.

2. High-End Tents: 6-Month Warranty

Our high-end tents come with a 6-month warranty. This warranty covers defects in manufacturing and materials, but due to the nature of the product, it is limited to a shorter time frame.

What’s Covered:

• Manufacturing defects
• Faulty materials or components

What’s Not Covered:

• Damage caused by improper setup, misuse, or neglect
• Normal wear and tear from regular use
• Weather-related damage or natural disasters

How to Make a Warranty Claim:

For issues within the 6-month warranty period, please reach out to us at [contact email/phone number], providing proof of purchase, a detailed description of the issue, and photos for evaluation.

General Terms

• Transferability: Our warranty is valid for the original purchaser and cannot be transferred.
• Exclusions: The warranty does not cover any items that have been altered or repaired by unauthorized persons.
• Shipping Costs: The customer is responsible for shipping costs associated with warranty claims.

If you have any questions or concerns, please don’t hesitate to contact us.